The following table shows default
Microsoft CRM values for StateCode and StatusCode. Each StateCode
has its own default StatusCode value.
For example, if an incident StateCode
is 0 (Active), the default StatusCode is 1 (In Progress). If the
incident StateCode is 1 (Resolved), the default StatusCode is 5
(Problem Solved). Microsoft CRM only accepts StatusCodes that are valid
for a particular StateCode.
The CDF database stores only the
integers that are shown in the table, not the text.
Entity |
StateCode (Status) |
Default
Microsoft CRM StatusCode (Status Reason)
|
StatusCode
customizable in Microsoft CRM?
|
Account
|
0 Active (default)
|
1 Active (default)
|
Yes
|
1 Inactive
|
2 Inactive (default)
|
||
Activity
|
0 Open
|
[Not used.]
|
No
|
1 Completed
|
[Not used.]
|
||
2 Canceled
|
[Not used.]
|
||
Contact
|
0 Active (default)
|
1 Active (default)
|
Yes
|
1 Inactive
|
2 Inactive (default)
|
||
Discount
|
0 Existing (set based on state of DiscountType)
|
[Not used.]
|
No
|
DiscountType
|
0 Active (default)
|
[Not used.]
|
No
|
1 Inactive
|
[Not used.]
|
||
Incident
|
0 Active (default)
|
1 In Progress (default)
|
Yes
|
2 On Hold
|
|||
3 Waiting for Details
|
|||
4 Researching
|
|||
1 Resolved
|
5 Problem Solved (default)
|
||
2 Canceled
|
6 Canceled (default)
|
||
Invoice
|
0 Active
|
1 New (default)
|
|
2 Partially Shipped
|
|||
4 Billed
|
|||
5 Booked (applies to services)
|
|||
6 Installed (applies to services)
|
|||
1 Closed
|
3 Canceled (default)
|
||
7 Paid in Full
|
|||
Lead
|
0 Open (default)
|
1 New (default)
|
Yes
|
2 Contacted
|
|||
1 Qualified
|
3 Qualified (default)
|
||
2 Disqualified
|
4 Lost (default)
|
||
5 Cannot Contact
|
|||
6 No Longer Interested
|
|||
7 Canceled
|
|||
Opportunity
|
0 Open (default)
|
1 In Progress (default)
|
Yes
|
2 On Hold
|
|||
1 Won
|
1 Won
|
||
2 Lost
|
1 Canceled (default)
|
||
2 Out-Sold
|
|||
PriceLevel
|
0 Active (default)
|
[Not used.]
|
No
|
1 Inactive
|
[Not used.]
|
||
Product
|
0 Active (default)
|
1 Active (default)
|
Yes
|
1 Inactive
|
2 Inactive (default)
|
||
Quote
|
0 Draft (default)
|
1 In Progress (default)
|
Yes
|
1 Active
|
2 In Progress (default)
|
||
3 Open
|
|||
2 Won
|
4 Won (default)
|
||
3 Closed
|
5 Lost (default)
|
||
6 Canceled
|
|||
7 Revised
|
|||
SalesOrder
|
0 Active (default)
|
1 New (default)
|
Yes
|
2 Pending
|
|||
1 Submitted
|
3 In Progress (default)
|
||
2 Canceled
|
4 No Money (default)
|
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